Delivery and Refunds.

1. Scope

These terms apply to digital marketing, consulting, design, software and training services offered through lufi.digital. We do not ship physical products, so physical shipping and returns do not apply. The service scope, price and delivery schedule are provided in the quotation, order summary or contract before payment.

2. Service delivery

Services are delivered electronically through email, online meetings, digital file sharing or access to the relevant platform. Start dates and delivery times depend on the service and are agreed in writing before payment. Training access details and schedules are provided during registration.

We agree with the customer on the information and account access needed to begin. If a delay affects delivery, we inform the customer and offer a resolution.

3. Right of withdrawal

For distance service contracts entered into as a consumer, you may withdraw within 14 days from the conclusion of the contract, without providing a reason or paying a penalty, subject to statutory exceptions. Send your notice to hello@lufi.digital within this period.

4. Digital service exceptions

Statutory exceptions may apply to services performed immediately online, intangible goods delivered instantly, or services whose performance begins with the consumer's consent before the withdrawal period expires. An exception applies only where its legal requirements are met. We explain the relevant exception before payment and obtain express consent where required. Your rights concerning defective or undelivered services remain protected.

5. Cancellation and refund requests

Email hello@lufi.digital with your name, contact details, purchased service and order or invoice reference, if available. No reason or special form is required to exercise a statutory right of withdrawal. For telephone support, call +90 532 066 07 60.

For business purchases and cancellations outside statutory withdrawal rights, the service already performed and agreed contract terms are considered. Mandatory consumer rights remain unaffected.

6. Repayment

Following valid withdrawal from a service contract, payments received are refunded within 14 days of receiving your notice, in a single payment through a method consistent with the original payment instrument, without fees to you. Card payments are refunded to the original card. The time required for the refund to appear depends on your bank.

If providing a service becomes impossible, we notify you within 3 days of learning this and refund payments received within 14 days of that notification.

7. Incomplete or defective services

Contact us if a service does not meet the contract. Statutory remedies, including repeat performance, correction at no cost, a price reduction or termination, remain available where applicable. Consumers may refer disputes to the relevant consumer arbitration committee or consumer court, depending on the nature and value of the dispute.

8. Contact

Lufi Digital
Email: hello@lufi.digital
Telephone: +90 532 066 07 60
Address: Caferağa Mah. Şifa Sok. No:19, Kolektif House, Kadıköy/İstanbul, Türkiye

Legal information: Turkish Ministry of Trade — Distance Contracts (in Turkish).